True North Devs Inc. ("we", "us", "our", or "the Company"), a corporation registered in Ontario, Canada, is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Who We Are
True North Devs Inc.
50 Rideau Street, Suite 1200
Rideau Centre, Ottawa, ON K1N 9J7, Canada
Email:
privacy@true-north-devs.com
Phone: +1 (613) 555-0123
2. Information We Collect
We may collect the following categories of personal information:
- Contact information: Name, email address, telephone number, company name
- Project information: Details you provide about your game development project or business requirements
- Technical data: IP address, browser type, pages visited, time on site (via analytics tools)
- Communication records: Copies of correspondence when you contact us
- Cookie data: See our Cookie Policy for details
3. How We Use Your Information
We use personal information for the following purposes:
- Responding to enquiries and providing project estimates
- Delivering services described in client contracts
- Sending service updates or newsletters (where you have consented)
- Improving our website and services through aggregated analytics
- Complying with legal obligations under Canadian law
- Enforcing our terms of service and protecting our legal rights
4. Legal Basis for Processing
Under PIPEDA, we rely on the following grounds to process personal information:
- Consent: Where you have given us explicit consent (e.g. newsletter subscription)
- Contract: Where processing is necessary to fulfil a service contract
- Legitimate interest: For website analytics and security purposes, balanced against your rights
- Legal obligation: Where we are required to process data to comply with Canadian law
5. Data Sharing and Disclosure
We do not sell personal information to third parties. We may share data with:
- Service providers: Trusted third-party processors (hosting, CRM, analytics) bound by data processing agreements
- Professional advisors: Lawyers and accountants operating under professional confidentiality obligations
- Regulators: Where required by applicable Canadian law or court order
Any international transfer of personal information is subject to appropriate safeguards consistent with PIPEDA requirements.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:
- Contact enquiries: 2 years from last correspondence
- Client project records: 7 years (tax and legal requirement under the Income Tax Act)
- Website analytics data: 26 months (aggregated; no personally identifiable information retained beyond 14 months)
7. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent at any time (subject to legal and contractual restrictions)
- Complain to the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To exercise any of these rights, contact us at privacy@true-north-devs.com. We will respond within 30 days.
8. Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include TLS encryption for data in transit, access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website and services are directed exclusively at business clients and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Links to Third-Party Sites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website following an update constitutes acceptance of the revised policy.
12. Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at:
True North Devs Inc.
Attn: Privacy Officer
50 Rideau Street, Suite 1200, Ottawa, ON K1N 9J7, Canada
privacy@true-north-devs.com